What Does the Office Do?
It is important to understand that you always retain control over what you decide to do with the issues you bring to the Ombuds Office. The Ombuds role is to help you sort out what that may be. Their work is tailored to the particular visitor’s situation and needs. So, among other things, they may:
- Listen, which may be all you want
- Discuss your concerns and clarify the issues
- Help identify a range of options for resolving a problem
- Offer information about CCC policies and procedures
- Gather relevant information from other resources
- Offer information about other campus resources
- Offer coaching to help you prepare for a difficult conversation
- Engage in shuttle diplomacy
- Conduct mediated discussions
- Work with groups to improve communication and/or group dynamics
- Provide conflict resolution training
The Ombuds keeps data on the types of concerns received by the Ombuds Office and conveys information regarding frequent issues and trends, and possible ways to respond to problematic issues, to those in the College who may have the power to effect change. Individual cases or names are not disclosed.
What the Office Does Not Do:
- Serve as an advocate for any person
- Assist with matters that are the subject of formal proceedings
- Assist with collective bargaining issues
- Offer legal advice
- Offer psychological counseling
- Establish, change, or set aside policies
- Make decisions or findings of fact
- Take formal complaints or serve as an agent of notice for CCC